KNIGHT BEAUTIQUE SALON POLICIES

 

 

SCHEDULING APPOINTMENTS & APPOINTMENT CONFIRMATIONS

 

When scheduling appointments via our website, by phone, by text, or in the salon we ask for your email address and cell phone number.  This information is not shared and is taken as a courtesy to provide your with automated appointment confirmation and reminders provided by the Square Scheduling Application.  You will receive text and/or email confirmations of both your appointment time and 24 hours in advance of your appointment.  Additionally, we ask for credit card information to secure your appointment time; your card will not be billed until the time of the appointment or in accordance with our cancellation/no show policy.

 

NO SHOW / CANCELLATION / RESCHEDULE POLICY

 

We require at least 24 hours of notice before your scheduled appointment to avoid a cancellation fee.  Clients who cancel within 24 hours of their scheduled service or who No show their service will be subject to a fee in the amount of 50% of the cost of the scheduled service in order to continue booking and receiving services at Knight Beautique.  Advance notice allows our team of aesthetic professionals enough time to possibly fill their schedules from our waiting list; however with last minute cancellations it is almost impossible to fill that scheduled time.  We do, of course, understand that unavoidable issues come up and will do our best to work with you in case of severe weather or an emergency.

 

If your appointment was booked less than 24 hours before the scheduled service time you are required to cancel at least 3 hours before the scheduled service to avoid a cancellation / no show fee.

 

Appointments booked less than 3 hours before the scheduled service time are not subject to a cancellation / no show fee.

 

Please note that cancellations must be made using the online booking system or by calling or texting the main salon line.  We cannot accept cancellations by email or social media as our front desk coordinator has to finalize cancellations.

 

Any outstanding cancellation / no show fees will need to be paid before any new services may be booked.

 

• FIRST NO SHOW / WITHIN 24 HOUR NOTICE CANCELLATION - At the technicians discretion, the 50% cancellation fee may be applied towards a rescheduled appointment.  If the rescheduled appointment is also missed the fee will be subject to the policy and will not be applied towards a future appointment.

 

• REPEAT NO SHOW / WITHIN 24 HOUR CANCELLATIONS - Any outstanding fees will be required to be paid before any future services are booked and at the discretion of Knight Beautique, you may be required to pre-pay for any scheduled services.  If those pre-paid services are also no show or are cancelled within 24 hours of the service time the pre-paid service cost shall be forfeit but no additional cancellation fee will be charged.

 

• RESCHEDULING OF APPOINTMENTS OUTSIDE OF MAINTENANCE CYCLE - In the event that a client reschedules an appointment that is subject to a maintenance interval, that client may be rescheduled at a higher maintenance tier.  For example, if you schedule a 2 Week Standard Relash for two weeks out from your previous appointment, but instead reschedule to three weeks out from your previous appointment, you may, at the discretion of Knight Beautique be instead changed to a 3 Week Major Relash as your are outside of the maintenance window required for a 2 week relash.  If, however, Knight Beautique needs to move your 2 week appointment to a 3 week interval, you will still be charged for a 2 week appointment so long as you meet all of the other requirements for the 2 week maintenance interval.

 

Inclement Weather - in the event of inclement weather such as hail or heavy snow, we reserve the right to cancel or reschedule appointments for both client and staff safety.  Additionally, as noted above, clients subject to inclement weather will not be charged a no show fee as long as they contact the salon during the inclement weather event.

 

EARLY & LATE ARRIVAL

 

Early Arrival - Our services are provided by appointment only and our technicians frequently either provide back to back services or they are off-site until their scheduled appointment times; please do not arrive more than 10 minutes early for your appointment time unless directed by your technician on the day of service.

 

Late Arrival - To ensure that we provide an excellent customer experience to all clients and because appointments are usually scheduled with time constraints, if you arrive more than 15 minutes after your service time we may need to reschedule your service or shorten your appointment time.  If your service time is shortened, the regular service price will still apply.  If you are more than 15 minutes late to your appointment you will be considered a No Show per our No Show Policy.

 

PRICING

 

At the time your appointment is booked you will receive an estimated cost for the services that you have selected.  Exact pricing is based upon the services performed and the duration of your service and may increase or decrease upon evaluation at the time of your appointment.  During you consultation or upon arrival for your service your technician will recommend services that best suit your needs and per your maintenance schedule; this may change the overall cost of your service.  We may require a $45 deposit from new clients for scheduled services in excess of $100.

 

• RELASH - The most frequent example is due to lash retention.  Each client retains lashes differently based upon their lifestyle and aftercare; if it has been too long since your previous appointment or if you are under the lash retention threshold for a certain level of relash you may be required to upgrade to a more extensive relash; such as an upgrade from a standard volume relash to a major volume relash.  As this appointments are scheduled both based upon time and upon lash retention, the booked service may not be applicable upon arrival and lash examination by your technician.

 

Forms of Payment - We gladly accept Mastercard, Visa, Discover, American Express, Debit Cards, Cash and Knight Beautique Gift Cards.

 

Gratuity - Our treatments and services do not include gratuity.  Gratuity is not required for services.  We hope that you will be please with the quality of your experience and technicians do accept gratuity for services.  A typical gratuity is between 10 and 20% of the cost of the service.

 

Refund Policy - We do not offer refunds on services that have been performed.  At our discretion you may receive credit towards a future service.  Our technicians goal is to provide you with a perfect service or procedure that you absolutely love; however, if you are dissatisfied for any reason please let us know why you are dissatisfied and we will have you come in to make an adjustment if possible.

 

AT THE SALON

 

Loss, Damage or Theft - We regret that we cannot be held responsible for loss, damage, or theft of personal articles including clothing or accessories.  Or for loss, damage, or theft on property in our parking lot.

 

Cell Phones - To ensure that we provide the best service possible, provide the full attention that you deserve, as well as have a relaxing environment for all clients and staff we request that clients turn your cell phones to vibrate or silent and converse only in the waiting area or outside.  Due to the technical nature of services provided and the need to have clients properly positioned and comfortable during procedures, clients utilizing cell phones for talking, texting, or other uses are not allowed during services.  Please turn off or silence your cell phone before beginning your service.  We reserve the right to cancel or shorten services for disruptive cell phone usage.

 

Children - We understand how challenging it is finding time to spend for yourself with children and we also understand that your “me time” does not always align with your salon appointments.  If at all possible please avoid bringing children to your appointments; we are not able to accommodate unsupervised children in the salon as it is a safety and liability issue.  In the event you must bring a young child into the salon, please provide proper supervision for them in the form of an additional caretaker. Unfortunately, the salon cannot provide childcare services and young children in carriers/strollers may not be placed near the service areas or held in the lap or safety and liability reasons.

 

We kindly request ONLY those receiving services be present in the service areas. Older children, (10+) capable of sitting quietly and self-supervised, may wait in the provided seating area. While this policy helps ensure that all guests enjoy a relaxing salon experience, it was created with your child’s safety in mind. Please bring headphones for your child if they use electronic devices  that have volume while you are receiving your service or the device must be muted.

 

Our salon is not child-proof. Sharp instruments, sugar/waxing, chemicals and a busy, congested area make for a potentially dangerous environment for young children. Knight Beautique Aestheticians and staff are dedicated to providing each of our guests with the highest level of services possible but cannot be liable for children brought to the salon.

 

We greatly appreciate your compliance with our child safety policy.

 

Courtesy and Professionalism - Knight Beautique personnel will always do our best to treat you with respect and courtesy and the same respectful treatment is expected in turn.  If any member of our staff feels that a client is behaving inappropriately, intoxicated, acting disrespectfully, lacking courtesy, or creating hostility our team will cease treatment immediately and the client will be asked to leave.

 

Services - We aim to give you the best possible salon experience and service.  With this in mind, it’s good to remember that no treatment will look the same on two different people.  Care, maintenance, and pricing are also considerations as sometimes there are different service levels and options that are available for each procedure.  Customizing your services is an essential part of what we offer and our technicians will always take the time to listen to you and assess what would work best for you within your schedule and budget.

 

Our providers are well-trained and knowledgeable and if they feel that a certain style or service will not work well for you, they may decline to perform that service, but will try to offer alternative solutions to meet your needs, expectations and goals.

 

LASH EXTENSIONS FROM OTHER SALONS

 

If you currently have eyelash extensions applied by a lash artist from another salon there is a high probability that your lashes will need to be removed before we can perform any services. Due to the unregulated nature of eyelash extension training and certifications in Colorado and due to limited state board regulations, there are a lot of lash artists in this state that have been improperly trained or who are untrained entirely.  Additionally, there may be a problem with either the extensions or the adhesives used in their application.

 

At Knight Beautique, our priority is your natural lash health and eye safety which is why we require a Lash Consultation for new clients even if you have had lashes applied elsewhere and why we use only medical grade adhesive and hypo-allergenic Korean PBT fibers.

 

Knight Beautique staff have extensive training and education from a variety of reputable sources as well as extensive experience in the field, but the same cannot be said for all lash artists; therefore, if you are coming in for a touch up from another lash artist, then you acknowledge and understand that your current extensions may need to be removed and a new full set will be applied at the appropriate full set price. This will be discussed and fully explained to you prior to any service being performed and is usually accomplished during your Lash Consultation.

 

LASH CONSULTATION

 

A lash consultation is provided for all new lash extension clients.  A consultation fee may be charged.  During the consultation your Aesthetician will apply 5-10 lash extensions for the adhesive patch test.  This test allows us to confirm that you will not have an adverse reaction to any of the adhesives or materials that we utilize.

 

All new patrons must have a patch test a minimum of 24 hours prior to all lash treatments.  Please arrive with no eye-makeup and a clean face to all lash appointments. There are some exceptions where you may be able to waive the requirement for a patch test; however, to do so you will need to sign a release of liability for Knight Beautique and your technician absolving us of any responsibility for adverse reactions.

 

LASH HEALTH & AFTERCARE

 

Please care for your investment as much as we do by using proper care and gentle regard for your natural lashes and eyelash extensions.  Aftercare instructions are provided at the time of your service and will provide you with the best methods of  caring for your lash extensions.  Strive for nourished and healthy natural lashes by using lash growth serums and designated lash cleansers, not baby shampoo or other off label use products.

 

Please do not have caffeine within 3 hours prior to your treatment. Please arrive with clean lashes free of makeup and debris.  We recommend making a ritual of cleansing your hair before your lash appointments to help increase retention; newly applied lash extensions cannot have contact with water around the eyes for the 24 hours following treatment to achieve optimal lash retention.  Additionally, avoid sweating, cardio or vigorous exercise for 24 hours post lash application.  Failure to follow these guidelines will result in excessive lash shedding.

 

PERMANENT MAKE-UP / MICROBLADING CONSULTATION

 

A consultation is required before the performance of Permanent Make-up / Microblading services and this consultation must be scheduled in advance of services; we do not perform same day PMU / Microblading consultations.  Optimally, this consultation will be scheduled at least 2 weeks before the service is to be performed to allow time for client education and for our artist to design a customized protocol for your needs.  Additionally, this time allows you to familiarize yourself with the artist, their knowledge, and their aesthetic vision.  Inspirational photos are always welcomed for your consultation to help the artist get a better idea of what you have in mind.  Pre-procedure and Post Care for your procedure are vital to having optimal results.

 

*** IF YOU HAVE HAD PREVIOUS PERMANENT COSMETICS, UPON SCHEDULING YOUR CONSULTATION PLEASE TEXT A CLEAR PHOTO OF THE PREVIOUS COSMETIC WORK AND THE ORIGINAL DATE OF TREATMENT WHEN SCHEDULING. ***

 

To reserve your treatment date, a $100 non-refundable reservation fee is taken at the consultation and is applied towards your service.  A credit card or pre-payment of the deposit is required for permanent make-up reservations.

 

PERMANENT COSMETICS NO SHOW / CANCELLATION POLICY - Out of respect for our team and other customers, please give us at least 48 hours notice if you need to reschedule or cancel a permanent cosmetic procedure so that we have ample time to attempt to reschedule the large block of time set aside for permanent cosmetics procedures. In the event of a No Show / Late Cancellation your deposit will be forfeited.  If we are unable to provide your service due to non-compliance with pre-procedure instructions your deposit will also be forfeited.  Permanent make-up procedures require a significant reservation of the artists time and this amended forfeiture policy reflects that; due to the significant time blocked for your appointment our artists are frequently unable to schedule last minute replacement clients for that time.  We understand that sometimes life events happen, and in the case of emergency or extenuating circumstance, last minute cancellations or no shows will be evaluated on a case by case basis.

 

STRAWBERRY LASER / DELFIN PACKAGES

 

Strawberry Laser / Delfin Packages are purchased in advance in treatment bundles and as such have their own cancellation / no show policy.  In the event that a client no shows / cancels within 24 hours of a Strawberry Laser or Delfin appointment, that client will not be charged a cancellation fee but instead that appointment will be subtracted from their remaining number of treatments.  At the technicians discretion the client may opt to pay a $50 cancellation fee and in that circumstance the appointment will not be subtracted from their remaining number of treatments.  Any appointment cancelled or rescheduled more than 24 hours before their scheduled treatment will not be subtracted from their remaining treatments.

 

With Gratitude, We are honored that you choose us for your Beauty Treatments.  We like to think of ourselves as your oasis for self-care, wellness, inspiration and guidance along your beauty journey and we appreciate being chosen for your aesthetic needs.